I JUST SIGNED UP, BUT CAN’T FIND MY MEMBER’S LOGIN DETAILS
Your login details have also been automatically emailed to you in your member’s welcome letter.
Please check that the email isn’t spam blocked or in your junk mail folder. When you do find it, add the email address to your ‘safe senders list!
WHAT IS YOUR RETURNS POLICY?
For digital orders, we have a 60-day money-back guarantee. For physical products, Vendors accept returns within 30 to 60 days of placing your order. All returns need to be sent to the vendor of origin whence the item is purchased. Please contact the appropriate vendor return policy specifics.
If the customer service provided by a specific vendor is unsatisfactory, one of our specialists will intercede on your behalf to advocate for your interests. While Ravenvine.com bears no responsibility for the quality of purchase or for returns, we will doggedly pursue a solution that is satisfactory for our visitors and patrons.
Should you have any questions, or have an issue with a vendor recommended by our website do not hesitate to Contact US.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Digital orders are delivered immediately after purchase and are also emailed to you. You may wish to check your spam folder to ensure your login details have not been emailed there. You will receive an email from each vendor in regards to each product.
Physical product orders will be dispatched in 3-5 working days or longer. The processing and shipping times vary for each product. Please check each product page for additional details. Your packages will usually be sent with USPS and can take up to 21 days depending on the product and vendor.
You will be sent a shipping notification once your parcel has been dispatched which will contain your tracking information.
HOW MUCH IS SHIPPING AND HANDLING?
For all orders, both US and International, the shipping and handling costs vary depending on the product, available stock, and vendor location. Please check with each product vendor for additional details.
WHAT’S YOUR RETURN POLICY?
All of our recommended vendors offer a return on most products–no questions asked–within 30 days of purchase. Some will even pay for return shipping. Some restrictions may apply.
DO YOU SHIP OVERSEAS AND TO P.O. BOXES?
Yes, your packages can be shipped anywhere that can accept deliveries.
DO YOU HAVE CUSTOMER SERVICE?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.